Our system uses email addresses as your username/login. You can get an email address for free at gmail.com or yahoo.com.

First, press the F5 key if you are on a Windows PC or Command-R if you are on a Mac to refresh the page. This usually corrects any loading issues.

If the course player window opens but is blank or grayed out, your firewall may be blocking the course content from displaying. You should go into your internet options and modify your security settings. Please make sure you are using up to date web browsers such as Google Chrome, Firefox, Safari, and Microsoft Edge. Older out of date web browser such as Internet Explorer or Opera will not support the HTML5 technology used in our courses.

For security reasons, some account information cannot be altered by the student. (Name, date of birth and Social Security Number.) Please contact support immediately for corrections.

You can reprint your certificate from your account. Log in and go the "My Account" page. You'll find your certificate icon there and can print again.